When a driver requests help through Drivly, they are trusting the platform to send someone legitimate. That trust is not given freely in Lagos it has to be earned. The Drivly provider verification process is how we earn it on behalf of every driver who uses the platform.
Verification starts with identity. Every applicant submits a valid government-issued photo ID. Our operations team confirms the face matches the document, verifies the phone number, and checks the address. No provider on the Drivly network is anonymous. Before they take a single job, we know exactly who they are.
Identity is necessary but not sufficient. We also verify trade. A mechanic who claims to be a mechanic needs to demonstrate it through references, prior employment records, or guild membership. For tow operators, we sight the vehicle. Tool verification applies to tyre specialists. The service category a provider is assigned to is not self-selected; it is confirmed against evidence we have independently reviewed.
The third stage is a conduct agreement. Every provider signs a Provider Agreement before going live. It sets out the fixed-price model explicitly and prohibits any renegotiation at the roadside. Providers who cannot commit to that standard do not join the network.
Once all three stages are complete, every provider receives a physical Drivly ID card. Drivers are told to ask for this card when their provider arrives. It is a simple, tangible signal that the person in front of them has been through a real process not a self-declaration, not a social media profile, but a vetted identity with confirmed credentials.
Verification is the beginning of accountability, not the end of it. Every job is rated by the driver afterwards. Providers with consistently low ratings are reviewed and, if the standard is not met, removed. The integrity of the network is maintained not just at the point of joining but through every job that follows.